We at Arthraksha, put out client interest first and hence we take any complaint seriously and hence Below is the grievance redressal process
GRIENVANCE REDRESSAL MECHANISM POLICY
This Grievance Redressal Policy (the “Policy”) is implemented by Arthraksha which requires regulated entities to have in place a mechanism to receive and address complains and grievances of its customers.
Objective of this Policy: 1.To ensure that the customer complaints are grievances are resolved in an efficient and time – bound manner.
2.To ensure transparency in the process of resolving customer grievances and issues.
3.To ensure customer issues and grievances are resolved to the satisfaction of the customer.
4.To ensure that the customers do not have to face unnecessary hardships and difficulties for grievance redressal.
Channels available to customers for registering their complaints:
Level 1:
1. The customers can send an e – mail to nikhil.girme@gmail.com or at contact@arthraksha.com
2. By visiting the office at 502 Malika CHS, ICS Colony, Bhosale Nagar, Pune, Maharastra- 411007.
Contact Number: +91 98224 33327
The customers can fill out the details in the “Contact” tab on our website https://arthraksha.com/ and one of Our representative shall reach out to them.
All the complaints and grievances received by the Company will be recorded and tracked on a regular basis to ensure that they are resolved within the timelines provided under this Policy.
The standard time taken by the Company for resolution shall be as follows:
1. For normal cases – 5 (five) business days.
2. For cases involving retrieval of documents – 10 (ten) business days.
Level 2:
If the customer has not received any response or is dissatisfied with the responses received at Level 1, the customer may approach
If unsatisfied with the distributor’s response, contact the AMC(Asset Management Company)
Most AMCs have dedicated investor relations or grievance redressal departments
Level 3:
If the customer has not received any response or is dissatisfied with the responses received at Level 2, the customer may approach
AMFI (Association of Mutual Funds in India):
- You can also approach AMFI for assistance
- They may help mediate between you and the distributor/AMC
Level 4:
If the customer has not received any response or is dissatisfied with the responses received at Level 2, the customer may approach
SEBI Complaints Redress System (SCORES):
- If still unresolved, file a complaint on SCORES (sebi.gov.in)
- SEBI will forward the complaint to the concerned entity
- The entity must respond within 30 days
Level 5:
If the customer has not received any response or is dissatisfied with the responses received at Level 4, the customer may take below route
Arbitration:
- If the issue remains unresolved, consider arbitration
- This is typically done through stock exchanges or AMFI
Level 6:
Lastly, if the customer has not received any response or is dissatisfied with the responses received at Level 5 above, the customer may take
Legal recourse:
- As a last resort, you may consider legal action
- Consult with a lawyer specializing in financial matters
This Policy shall be reviewed and to the extent required be updated from time to time.